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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will show up. It contains comprehensive information about all the operations that you can perform on the page in question. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich assortment of educational video clips explaining how to use our Control Panel. They're designed for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you need, examine our extensive FAQ section, which includes questions asked by real people and offers practical solutions. We regulary update our Frequently Asked Questions section with new entries so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can touch base with our excellent team of tech support engineers available 24x7x365 and ready to assist you with any question. Each support ticket you submit will be replied to within 1 hour (the average support ticket response time is only twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 88755

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com